Slack/Discord 봇: AI 팀 어시스턴트

1. https://api.slack.com/apps → Create New App
2. From scratch → 이름·workspace
3. Features:
   - Bot Token Scopes: chat:write, app_mentions:read
   - Slash Commands: /askai
   - Event Subscriptions: app_mention
4. Install to Workspace
5. Bot Token 저장 (xoxb-...)

import { App } from '@slack/bolt';

const app = new App({
  token: process.env.SLACK_BOT_TOKEN,
  signingSecret: process.env.SLACK_SIGNING_SECRET,
  socketMode: true,
  appToken: process.env.SLACK_APP_TOKEN,
});


// Slash Command — /askai
app.command('/askai', async ({ command, ack, respond }) => {
  await ack();

  const result = await generateText({
    model: anthropic('claude-sonnet-4-6'),
    prompt: command.text,
  });

  await respond({
    text: result.text,
    response_type: 'in_channel',  // 모두에게 보여줌 (또는 'ephemeral')
  });
});


// Mention 응답 — @AI Bot
app.event('app_mention', async ({ event, say }) => {
  const cleanText = event.text.replace(/<@[^>]+>/, '').trim();

  const result = await generateText({
    model: anthropic('claude-sonnet-4-6'),
    prompt: cleanText,
  });

  await say({
    text: result.text,
    thread_ts: event.ts,  // thread로 답변
  });
});


await app.start();
console.log('⚡️ Bot running');

import { Client, GatewayIntentBits, Events } from 'discord.js';

const client = new Client({
  intents: [
    GatewayIntentBits.Guilds,
    GatewayIntentBits.GuildMessages,
    GatewayIntentBits.MessageContent,
  ],
});


client.on(Events.MessageCreate, async (message) => {
  if (message.author.bot) return;
  if (!message.mentions.has(client.user!.id)) return;

  const content = message.content.replace(/<@\d+>/, '').trim();

  await message.channel.sendTyping();

  const result = await generateText({
    model: anthropic('claude-sonnet-4-6'),
    prompt: content,
  });

  await message.reply(result.text);
});


client.login(process.env.DISCORD_TOKEN);

// 회사 문서로 RAG 셋업 (Notion·Confluence)
app.command('/wiki', async ({ command, ack, respond }) => {
  await ack();

  // 1. 임베딩 검색
  const docs = await searchKnowledgeBase(command.text);

  // 2. LLM에 컨텍스트
  const result = await generateText({
    model: anthropic('claude-sonnet-4-6'),
    system: `Answer based ONLY on the company wiki. Cite sources.`,
    prompt: `Wiki context:
${docs.map(d => `- ${d.title}: ${d.content}`).join('\n\n')}

Question: ${command.text}`,
  });

  await respond({
    text: result.text,
    blocks: [
      {
        type: 'section',
        text: { type: 'mrkdwn', text: result.text },
      },
      {
        type: 'context',
        elements: docs.map(d => ({
          type: 'mrkdwn',
          text: `📄 <${d.url}|${d.title}>`,
        })),
      },
    ],
  });
});

// 코드 리뷰 자동 — PR 열림 시 Slack 알림 + AI 요약
app.event('app_home_opened', async ({ event, client }) => {
  // 사용자 홈 탭 - dashboard 같은 UI
});


// Reaction 트리거 — 🤖 이모지 → AI 답변
app.event('reaction_added', async ({ event, client }) => {
  if (event.reaction !== 'robot_face') return;

  const message = await client.conversations.history({
    channel: event.item.channel,
    latest: event.item.ts,
    limit: 1,
    inclusive: true,
  });

  const text = message.messages[0].text;
  const result = await generateText({
    model: anthropic('claude-sonnet-4-6'),
    prompt: `Analyze this Slack message: "${text}"`,
  });

  await client.chat.postMessage({
    channel: event.item.channel,
    thread_ts: event.item.ts,
    text: `🤖 ${result.text}`,
  });
});

[B2B SaaS]
- 회사 단위 라이선스
- $20/user/mo

[Enterprise]
- 자체 호스팅 옵션
- SSO·SAML
- $500+/mo


→ Slack 봇은 B2B 자연스러움
→ 일반 SaaS보다 retention 높음 (이탈 어려움)